1. Shipping Policy
1.1 Shipping Locations
We currently ship to the United Kingdom. For any specific requests or shipping outside of the UK, please contact us at info@radiant-tanning-slimming.co.uk to discuss available options.
1.2 Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays). Once processed, your order will be prepared for dispatch. You will receive a confirmation email once your order has shipped.
1.3 Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Delivery: Estimated delivery within 3-5 business days
- Express Delivery: Estimated delivery within 1-2 business days
Shipping times are estimated based on carrier information and may vary due to factors outside our control, such as weather conditions, postal delays, or high-demand periods.
1.4 Shipping Costs
Shipping charges are calculated at checkout based on your location and selected delivery method. Occasionally, we may offer free shipping promotions. Please refer to current promotions or contact us for more details.
1.5 Order Tracking
Once your order has shipped, we will provide tracking information so you can monitor its progress. If you encounter any issues with tracking, please contact our customer service team for assistance.
2. Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our return guidelines below.
2.1 Eligibility for Returns
We accept returns on eligible products within 14 days of the delivery date. To be eligible for a return:
- Items must be unused, in original packaging, and in the same condition as received
- Proof of purchase (receipt or order confirmation) is required
Certain items may be ineligible for returns due to health and safety reasons, such as opened skincare products or perishable items. Please contact us for clarification if you have any questions.
2.2 Return Process
To initiate a return, please email us at info@radiant-tanning-slimming.co.uk with your order details and reason for return. Once we confirm your return eligibility, we will provide you with instructions on where to send your returned item.
2.3 Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping method to ensure safe delivery. Radiant Tanning & Slimming is not responsible for items lost or damaged in transit.
2.4 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.
2.5 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to discuss availability and process your exchange.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a refund after verifying the issue. Photographic evidence may be required to confirm the condition of the product.
4. Non-Returnable Items
The following items are ineligible for returns:
- Opened or used skincare and beauty products
- Gift cards and promotional items
- Personalised or custom-made products
Contact Us
If you have any questions regarding our Shipping & Returns Policy, please contact us at:
Radiant Tanning & Slimming
Email: info@radiant-tanning-slimming.co.uk
